Onboarding and health check
Result: safe baseline with backups and monitoring live. How: review plugins, hosting, and security.
Primary KPI: Backups verified and monitor activeSupport & Maintenance
Your site stays secure, backed up, and quick to load.
Outcomes we focus on
- Updates and backups handled
- Security checks and uptime monitoring
- Small fixes shipped without fuss
- Clear scope with billable work quoted first
Deliverables you receive
- Core and plugin updates
- Remote backups and restore test on setup
- Uptime monitoring and security checks
- Minor content edits and small fixes
- Performance checks and image optimisation
How the engagement runs
Stabilise and tidy
Result: current software with less bloat. How: update safely and fix quick wins.
Primary KPI: Core and plugins updated without regressionsOngoing maintenance
Result: predictable support with fast responses. How: apply updates, test restores, and process small requests.
Primary KPI: Mean time to first response within SLAQuarterly review
Result: clear picture of health and next steps. How: short report with uptime, incidents, and recommendations.
Primary KPI: Uptime above target and incidents reducedProof this approach works
SLA and ownership
Support Monday to Friday from 8am to 5pm. Urgent line available for retained clients.
What we measure
- Mean time to first response
- Restore success rate
- Core Web Vitals trend
Client voices
“Issues get picked up fast and we always know what changed.”
Ops lead, ecommerce, Manchester
FAQs
What is included vs billable?
Updates, backups, monitoring, and small fixes are included. New features and larger changes are quoted first.
Do you offer 24 hour cover?
Yes, there is an urgent line for retained clients.
Need a bespoke combination of services?
Tell us about your growth targets and tech stack and we’ll assemble the right pod in one business day.